REFUND & RETURNS POLICY

A refund or replacement may be considered if:

• You receive a damaged, leaked, or tampered product.
• You receive a spoiled or defective product.
• You receive an incorrect product or variant.
• The product received is significantly different from the product ordered.
• Any other genuine product-related issue is identified and verified by our team.

Once we receive your complaint and supporting photographs/videos, our team will review the issue.

If the complaint is found to be valid, Innila Foods may provide:

• A replacement product, or
• A refund, depending on the nature of the issue and product availability.

The final resolution will be determined after verification by our customer support team.

If a refund is approved, the amount will generally be processed to the original payment method used for the purchase.

Refunds will be initiated within 6–8 business days after approval. The actual time taken for the amount to reflect in your account may vary depending on your bank, payment provider, or financial institution.

Refunds or replacements will generally not be provided for:

• Change of mind after placing or confirming the order.
• Personal taste, flavour, texture, or preference.
• Products that have been opened, consumed, or improperly stored after delivery.
• Incorrect address or incomplete delivery information provided by the customer.
• Failure to receive the order due to the customer's unavailability or refusal to accept the package.
• Delays caused by circumstances beyond our reasonable control, where the product remains in acceptable condition.
• Claims reported after 24 hours of delivery, unless otherwise determined by Innila Foods.
• Damage caused after delivery due to improper handling, storage, or exposure to unsuitable conditions.

If your package appears damaged, open, leaking, or tampered with at the time of delivery, we recommend taking photographs/videos before opening or using the product and contacting us immediately.

This will help our team investigate the issue with the delivery partner and provide an appropriate resolution.

Innila Foods follows appropriate quality and hygiene practices during the preparation, packing, and handling of our food products. If you believe that a product has a genuine quality issue, please do not consume it further. Contact our customer support team within 24 hours of delivery with the required proof so that we can investigate and assist you.

For any refund, replacement, or product-related concern, please contact Innila Foods Customer Support through our official support channels:

We value your trust and feedback and strive to ensure that every Innila Foods product reaches you in the best possible condition.

Thank you for choosing Innila Foods.

This policy may be updated from time to time to reflect changes in our products, services, or applicable requirements.