SHIPPING POLICY

We currently offer delivery across India, subject to the serviceability of the delivery location and availability of our courier partners.

Certain remote or non-serviceable locations may have delivery restrictions.

Orders are generally processed and dispatched within 1–3 business days after successful order confirmation and payment, where applicable.

Once your order has been dispatched, you may receive an order confirmation, dispatch notification, tracking link, email, or SMS, depending on the communication details provided during checkout.

Orders are generally delivered within 3–7 business days after dispatch.

Delivery timelines may vary depending on:

• Delivery location
• Courier service availability
• Weather and other natural conditions
• Public holidays and festivals
• Transportation or logistics conditions
• Remote-area delivery requirements

The estimated delivery timeline is indicative and may not constitute a guaranteed delivery date.

Applicable shipping charges, if any, will be displayed during the checkout process before the order is confirmed.

Shipping charges may vary depending on the order value, delivery location, package weight, or applicable promotional offers.

While we make every effort to ensure timely delivery, unforeseen circumstances may occasionally cause delays. These may include:

• Severe weather conditions
• Festivals and peak-season demand
• Transportation disruptions
• Courier or logistics issues
• Natural calamities
• Government restrictions or other circumstances beyond our control

In case of a delay, our team will make reasonable efforts to assist you with shipment tracking and provide available updates.

Customers are responsible for providing a complete and accurate delivery address, PIN code, and valid contact number at the time of placing the order.

Innila Foods will not be responsible for delivery failures, delays, or additional charges resulting from:

• Incorrect or incomplete address details
• Incorrect PIN code
• Incorrect or unreachable contact information
• Customer unavailability at the time of delivery
• Refusal or failure to accept the shipment

Any additional delivery charges arising from an incorrect address or re-delivery requirement may be borne by the customer.

Customers are advised to check the package at the time of delivery. If the package appears damaged, opened, leaked, or tampered with, please take photographs/videos and contact Innila Foods Customer Support as soon as possible.

For damaged or incorrect products, please refer to our Refund & Returns Policy for eligibility and claim requirements.

Where tracking is available, customers may use the tracking details provided after dispatch to monitor the status of their shipment.

For any delivery-related concerns, customers may contact Innila Foods Customer Support through our official support email or WhatsApp.

Thank you for choosing Innila Foods. We appreciate your trust and look forward to delivering quality food products to your doorstep.